Technical Support
Software maintenance agreements from commercial vendors purely support the software your organisation has purchased and provide upgrades and bug fixes. When utilising open source software, there is no guarantee of external support.
Our flexible technical support agreements go much further, by covering your organisation’s implementation of the software, business processes and data. We are also able to offer support for custom code, scripts and processes and can optionally implement pro-active maintenance processes to ensure that your solution continues to perform optimally.
We will work with you to define what elements of your solution are covered, the service levels and the amount of technical support you require annually.
Related
ArcGIS Online Integration
GIS4BUSINESS enabled Seisintel to better support their Esri customers worldwide by integrating their data services with ArcGIS Online, making various datasets available in near real time using custom data synchronisation.
SAP Work Manager Integration
Design review, code review and support during development and testing from GIS4BUSINESS enabled Accenture and Severn Trent Water reduce the risk involved in making code changes to an existing ArcGIS Mobile solution.
Water Utility GIS Support
Our GIS support agreement allows Portsmouth Water’s staff to focus on core responsibilities, such as capturing, managing and updating their asset information, planning future asset improvements and reporting.
Mobile GIS for the Field
GIS4BUSINESS provided technical GIS consultancy including feasibility, design and development as part of the delivery of a replacement mobile GIS solution for over 1700 field users within Severn Trent Water.
Utility GIS Migration
GIS4BUSINESS completed the migration of an existing Esri ArcGIS 9.2 system to version 10.1 for Brookfield Utilities, a multi-utility client that install and manage gas, electricity, water and fibre networks.
Legacy GIS Replacement
GIS4BUSINESS assisted Severn Trent Water during the delivery of a major GIS replacement project, replacing a legacy Esri asset update system with an enterprise Esri ArcGIS and ArcFM solution.
Retail Delivery Area Management
GIS4BUSINESS worked closely with eflorist to design and develop a web-based mapping application to enable franchised retail outlets to map their delivery areas, postcodes and rates and to gain greater insight into their network.